Customer service numbers and different department on Virgin Media UK – with departments and opening hours:
|Department||Contact Number||Opening Hours|
|Customer Service from Virgin Mobile Phone||150||Monday to Sunday, 8am to 12am|
|Payment Fee Number||0800 064 3777||Monday to Sunday, 8am to 12am|
|Mobile Support||0345 6000 789||Monday to Sunday, 8am to 12am|
|Mobile Support from Virgin Mobile Phone||789||Monday to Sunday, 8am to 12am|
|Mobile Upgrade Free Number||0800 064 3820||Monday to Sunday, 8am to 12am|
|Join Virgin Media Free||0800 952 8046||Monday to Sunday, 8am to 12am|
|Shop Free Number||0800 064 3836||Monday to Sunday, 8am to 12am|
|Business Sales Free Number||0808 274 1381||Monday to Friday, 8am to 5:30pm|
|Business Customer Support Free Number||0800 052 0800||Monday to Friday, 8am to 6pm|
|National Customers||0345 454 2222||Monday to Sunday, 8am to 12am|
Call Virgin Media contact for personal customer service number 0345 454 1111 for your general questions and concerns about Virgin Media’s personal account. This is if you’re calling from a landline or another mobile. If calling from your Virgin Mobile phone, dial 150 instead. Virgin Media offers broadband, TV and phone services to consumers in the United Kingdom.
Customers may register for an online account so they could easily gain access to their account information, as well as make changes. This is the same Virgin Media contact number to call if you need assistance or have any questions about managing your account online. You may register for an online account by going here. Prepare your 2-digit area reference code and Virgin Media account number for the registration. Some of the things that you could do on your online account are the following:
Once you have your online account registered, you may sign in anytime by entering your username and password on the login page. In case you forgot your username, click on the Forgotten Username link on the sign in page or go to https://my.virginmedia.com/forgot-details/username in order to retrieve your username. You will be asked for the account holder’s last name, account number and area reference. If you know your username but forgot your password, click on the Forgotten Password link instead or go to https://my.virginmedia.com/forgot-details/password and provide your username. If you have forgotten both your username and password, contact this Virgin Media phone number so they representatives can assist you.
Customer service from this line can also explain to you about your account billing, whether it’s for broadband, TV or home phone bill. This page would also let you know more about your billing. Bills can be sent by post or online. If you want to switch to eBilling so you receive your bills online instead of post, you may do this by logging in to your My Virgin Media account, clicking on My Profile, going to the eBilling section, selecting Switch to eBilling and following the rest of the instructions on the screen. Youl will receive an email every month when your bill is ready and you can check, as well as make payment on your online account. This is not only convenient, but it would also save you £21 for a year as the company doesn’t need to send you paper bills.
This Virgin Media customer service phone number if you are moving to a new home you can take your account with you as long as Virgin Media has their service available in your new place. To determine if they are present there, go to http://store.virginmedia.com/movers.html and enter your postcode on the red postcode checker box on the upper left side of the page. If their service is available in the neighborhood that you’re moving in, let them know as soon as possible so you could schedule the move of your service. Everything that you have in your current place would move with you so you’ll get to enjoy the same service in your new place. If you wish to upgrade or cancel your service, this is also the number to dial.
Call Virgin Media customer service 0800 064 3777 free number for your payments questions and concerns. One way to pay your bills is through Quick Pay and you could do this by going to https://payments.virginmedia.com/epayments/notloggedinaccountdetails_ecare.jsf. This is a fast and easy way to pay your bills if you don’t have direct debit setup in your account. Here’s how to make a payment using Quick Pay:
As mentioned, you could also sign in to your My Virgin Media online account to make a payment. You may also setup direct debit so that payments are automatically deducted from your account every billing date. This ensures that your bills are paid on time. Here are the steps on how to setup a direct debit:
There is a separate Virgin Media phone number to contact customer support for mobile and it’s 0345 6000 789. Mobile customers are given allowance on their minutes, texts and data usage, depending on their tariff. Payment of mobile bills can be done by calling this Virgin Media contact number in UK if dialing from a landline or any other mobile. If calling from a Virgin Media phone, dial 789 instead. You may also pay using your My Virgin Media account online. Login to your account and make a payment using your credit or debit card. You may also setup direct debit so that payments would be automatically deducted from your bank account.
Pay monthly customers have credit limits and that’s the maximum they can use on their account. The amount depends on the result of their credit check, as well as your usage. You will be notified when you’re about to reach your credit limit. You may discuss this concern or if you wish to increase your limit by calling this number.
Pay as you go customers on the other hand do not have text, data and minutes allowance and they do not pay monthly bills. Instead they to up their accounts to have credits that they can use for texting, calling and data. There are various ways on how to top-up your pay as you go account. One of them is by purchasing a voucher from retailers nationwide. Go to stores with the green top up logo and you could get one from them. After purchasing a voucher, top up by phone or by text. To top up your voucher by phone, call Virgin Media contact number 789 or to top up by text, enter the PIN from the voucher and send it to 789 111. Another way to top up is to use an e-Top Up card. This card can be used in several places including corner shops, gas stations, stores and anywhere there is a green top up logo. Give your top up logo to the store and let them know how much you wish to top up. The amount can be from £5 to £100. You may also top up with your debit or credit card. Sign in to your My Virgin Media account and select Register Your Debit/Credit Card so you could easily top up online. You may also top up with your credit or debit card via text. Enter the amount that you would like to top up, your card number’s last four digit, last three digits of the security code at the back of your card, and send it to Virgin Media number 789 222. For example: 20 1234 657.
If you have questions or concerns about upgrading your mobile account, call Virgin Media helpline 0800 064 3820 free number. As an existing mobile customers that’s upgrading your phone, you could choose from their list of phones available and also keep your current number. Browse the phone options in their online store at http://store.virginmedia.com/virgin-media-mobile/pay-monthly-phones.html. If you have several Virgin Mobile numbers, select which of them you would like to upgrade. Phone deliver is free and it would be delivered the following day except for Saturdays, which would then be delivered on Monday. Your new tariff, as well as the new phone, would only be paid on your next billing.
If you wish to become a new member, call Virgin Media contact 0800 952 8046 free number to join them. They have broadband, TV, fixed and mobile phone service. They also have bundled services for those who are looking to get more than one of their services offered. Some of their bundles include Big Easy, Big Fun, Big Kahuna Sports, Big Bang, Big Kahuna and Big Kahuna Movies. Shop for the products and services that you need at
You may also click on the Help Me Choose option on the left side of the page to make the process simpler and faster. Aside from this online option and calling the Virgin Media help number provided, you may also visit one of their stores to apply for their services. Use the store locator to find one near you. Those who are moving from another provider to Virgin Media may go to to help them switch.
Business customers may call Virgin Media contact number free 0800 064 3836 free number for all their questions and concerns. Virgin Media offers various solutions for all types and size of businesses. These include businesses with up to 250 employees, enterprises with over 250 employees, wholesale markets, system integrators, public sector and education, and indirect partners. Some of the products and services they provide are the following:
Internet and Broadband Services
Site to Site Connectivity
Virgin Media also provide telephony solutions, security and remote working, business network services, call centre solutions, cloud and data centre services. New businesses who wish to join, add more services or upgrade their products and service may call Virgin Media customer service for business sales at 0808 274 1381.
If you have complaints, call Virgin Media contact number 0345 454 1111. You may also send them a letter to the address below:
PO Box 333 Matrix Court, Swansea, SA7 9ZJ
You may also send an email through their online form that you can find at this
page. Click on Something Else under contact us and choose Make a Complaint. They aim to resolve complaints within 28 days of receiving the email. Complete the form and let them know about your specific options. You would also find chat link on that page that you can use if you wish to talk to them by chat.
If you remain dissatisfied with their answers or solutions to your complaints and it has been more than 8 weeks, you may forward it to an independent adjudication through an Alternative Dispute Resolution. Call 0207 5203827 or send an email to email@example.com to escalate your concerns.